Privacy Policy

Brightwater aims to provide the highest standards of customer service and to maintain these standards we need to collect certain information from you.  In doing so, we are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.

We would also like to use some of your details so that Brightwater and partners can, from time to time, send you information (by post or e-mail) including offers and updates, that we think may be of interest.  If you do not wish to receive such approaches in the future, please let us know as soon as possible by telephone or letter.

When you e-mail us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately.  When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record.  This allows us to provide a higher level of ongoing customer care.

In order to process your booking, we need to collect certain personal details from you.  These will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition which may affect the holiday arrangements.   We take full responsibility for ensuring that proper security measures are in place to protect your information.  We must pass some information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc.  The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

By using this website you are consenting to this privacy policy.  We may in the future change this policy, and if we do so we will post the amended policy on this website.